Effective Date: January 13, 2025 (Updated: June 16, 2026)
FM Security Solutions LTD (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explain how we collect, store, and process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 (DPA 2018).
We are registered with the Information Commissioner’s Office (ICO) as a Data Controller. Our registered office is 56 Broadwater Road, Worthing, England, BN14 8AG (Company Number: 16178958).
1. Information We Collect
We may collect and process the following data about you:
- Contact Information: Name, job title, email address, phone number, and physical/billing address.
- Business Details: Company name, nature of business, site requirements, and key safe or access details (if required for key holding or out-of-hours cleaning).
- Website Usage Data: IP address, browser type, geographic location, and interaction data via cookies to improve our digital services.
- Employment Applicants: CVs, identification documents, right-to-work verifications, and SIA licence numbers for vetting purposes.
2. Legal Bases for Processing Data
Under UK GDPR, we process your personal data using the following legal grounds:
- Performance of a Contract: To generate quotes, schedule operatives, and execute the security, cleaning, or FM services you have hired us to perform.
- Legitimate Interests: To improve our services, manage client relations, secure our IT networks, and maintain general business administration.
- Legal Obligation: To comply with regulatory obligations, such as tax reporting, employment law, and verifying SIA security licences.
3. Sharing Your Data
We do not sell your personal data. We will only share your information with trusted third parties under strict confidentiality terms:
- Operational Subcontractors: Operatives or partners who perform cleaning, security, or maintenance on our behalf at your site.
- Professional Services: Payment processors, cloud hosting networks, and our HR/accounting providers.
- Law Enforcement or Regulators: If required by law, such as sharing SIA licence details with the Security Industry Authority or assisting police investigations.
4. Data Security & Storage
We employ physical, electronic, and administrative safeguards to prevent unauthorised access, loss, or alteration of your data. Your data is stored securely within UK-based or EU-compliant secure cloud servers.
5. Your Rights
Under data protection laws, you have rights including:
- Your right of access – You have the right to ask us for copies of your personal information.
- Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate.
- Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
- Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
- Your right to object to processing – You have the right to object to the processing of your personal information.
If you wish to exercise any of these rights, please contact us at [email protected].
